Privacy Policy

This Privacy Policy ("Policy") is issued by ppsnusa ("ppsnusa", "we", "us", "our"), the operator of the online gaming and sports betting platform at ppsnusa.cam. It applies to all personal data collected from individuals ("you", "User", "Player") who access, register with, or use any aspect of the ppsnusa platform — including our website, mobile-optimised interface, live chat support, payment facilities, and promotional communications.

ppsnusa operates with full respect for your privacy. We collect only the personal data that is necessary to deliver a safe, compliant, and high-quality gaming experience, and we handle all such data in accordance with applicable international data protection standards and the relevant laws of the jurisdictions in which we operate.

By registering an account with ppsnusa or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

For the purposes of this Policy, the following terms have the meanings set out below:

ppsnusa collects personal data through several channels, including account registration, gameplay activity, payment transactions, customer support interactions, and automatic technical data collection. The categories of data we collect are as follows:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Username and encrypted password
• Residential address (including city, postcode, and country)
• Contact telephone number (optional, for account recovery purposes)

• Government-issued photo ID (e.g., Malaysian MyKad, passport, driver's licence)
• Proof of residential address (e.g., utility bill, bank statement dated within 3 months)
• Proof of payment method ownership (e.g., screenshot of e-wallet account in your name)
• Selfie or liveness check image (where requested for enhanced verification)

• Deposit amounts, dates, and payment method identifiers
• Withdrawal requests, processed amounts, and destination payment details
• Account balance history and transaction records
• FPX reference numbers, DuitNow transaction IDs, e-wallet account identifiers (Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay)
• Cryptocurrency wallet addresses where applicable (BTC, ETH, USDT, LTC)

• Games played, wager amounts, results, and session durations
• Sports bets placed, markets selected, odds accepted, and outcomes
• Bonus offers claimed and wagering requirement progress
• Responsible gambling tool settings (deposit limits, session limits, self-exclusion status)

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session timestamps and login activity logs
• Cookie identifiers and similar tracking technologies
• Referral source and landing page URL

• Live chat transcripts and email correspondence with our support team
• Feedback, complaints, and dispute records
• Preferences regarding marketing and promotional communications

ppsnusa processes personal data only where a valid legal basis exists. The primary legal bases on which we rely are set out below:

ppsnusa uses personal data for the following specific purposes:

• Account Management: Creating, maintaining, and securing your ppsnusa player account, including password resets and login verification.
• Age & Identity Verification: Confirming that you meet the minimum age requirement of 21 years and verifying your identity as required by applicable regulations.
• Payment Processing: Facilitating deposits and withdrawals via your chosen payment method (FPX, DuitNow, Touch 'n Go eWallet, Maybank, CIMB, Public Bank, Hong Leong, Boost, GrabPay, or cryptocurrency).
• Gaming & Betting Services: Delivering casino games, live dealer experiences, and sports betting markets including EPL, Liga Super Malaysia, UEFA Champions League, and UFC events.
• Responsible Gambling: Monitoring play patterns to identify signs of problem gambling and applying any limits or exclusions you have self-set or that we are required to impose.
• Fraud Prevention & Security: Detecting and investigating suspicious activity, preventing multi-accounting, identifying bonus abuse, and protecting the financial integrity of the platform.
• Anti-Money Laundering (AML): Conducting transaction monitoring and source-of-funds checks as required under applicable AML obligations.
• Customer Support: Responding to your enquiries, resolving disputes, and improving the quality of support interactions.
• Platform Improvement: Analysing aggregated, anonymised usage data to understand player behaviour and improve site performance, game selection, and user experience.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates — where you have given consent or where permitted under applicable law. You may opt out at any time.

ppsnusa does not sell, rent, or trade your personal data with third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary to operate the platform and fulfil our legal obligations:

We engage third-party service providers who process data on our behalf, including: payment gateway operators (for processing FPX, DuitNow, e-wallet, and bank transfer transactions); identity verification and KYC providers; fraud detection and AML monitoring specialists; cloud hosting and data storage providers; and customer support platform operators. All service providers are contractually bound to process personal data only in accordance with our documented instructions and applicable data protection standards.

ppsnusa may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where we are legally required to do so — including in connection with AML investigations, fraud enquiries, or judicial proceedings. Any such disclosure will be limited to the minimum information necessary.

In the event of a merger, acquisition, or sale of all or part of ppsnusa's business, personal data held by us may be transferred to the acquiring entity as part of the transaction. Where this occurs, we will notify affected players and ensure that appropriate data protection obligations are maintained.

We may share aggregated, anonymised statistical data that cannot be used to identify individual players with analytics providers, research partners, or business intelligence services. This data carries no privacy risk and is not subject to this Policy.

ppsnusa retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The general retention framework is as follows:

• Account & Identity Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, as required for AML and regulatory compliance.
• KYC Documents: Retained for a minimum of 5 years from the date of the last transaction or account closure, whichever is later.
• Transaction & Financial Records: Retained for a minimum of 7 years to satisfy financial record-keeping obligations.
• Gaming Activity Logs: Retained for a minimum of 3 years for responsible gambling monitoring, dispute resolution, and platform audit purposes.
• Support Communications: Retained for 2 years from the date of the interaction unless the matter is subject to ongoing investigation or legal proceedings.
• Marketing Preferences: Retained until you withdraw consent, after which your opt-out preference itself is retained to ensure no further marketing is sent.

Upon expiry of the applicable retention period, personal data is either securely deleted or anonymised such that it can no longer identify you.

ppsnusa implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the ppsnusa platform is protected by industry-standard transport layer encryption.
• Encrypted Data Storage: Sensitive personal data, including payment credentials and KYC documents, is encrypted at rest using AES-256 encryption.
• Access Controls: Personal data is accessible only to ppsnusa personnel and service providers who have a genuine operational need to access it. Role-based access controls and audit logging are enforced.
• Multi-Factor Authentication (MFA): Available to all players and mandatory for internal staff accessing systems containing personal data.
• Penetration Testing & Vulnerability Management: Regular third-party security assessments are conducted to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: ppsnusa maintains a documented data breach response procedure. In the event of a breach affecting your data, we will notify you and relevant authorities in accordance with applicable law.

ppsnusa uses cookies and similar technologies to enable core platform functionality, remember your preferences, and analyse how the platform is used so that we can continue to improve it. The categories of cookies we use are as follows:

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the platform but may affect certain features. Strictly necessary cookies cannot be disabled as they are essential to platform operation.

The ppsnusa platform integrates with third-party services to deliver payment processing, identity verification, game content, and analytics. These services have their own privacy policies and data handling practices. While we contractually require all third-party processors to meet our data protection standards, we cannot be held responsible for the independent data practices of third parties beyond our documented contractual arrangements.

Categories of third-party services integrated with the ppsnusa platform include: local Malaysian payment gateways supporting FPX, DuitNow, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, and GrabPay; international KYC and AML compliance providers; casino game and live dealer content studios; and customer support platform software.

ppsnusa does not link to or embed third-party advertising networks that would expose your personal data to parties outside our controlled ecosystem.

As a data subject, you have a number of rights in relation to the personal data ppsnusa holds about you. These rights may be exercised by contacting us via live chat or email at any time. We will respond to all valid requests within 30 days.

The ppsnusa platform is strictly reserved for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover or reasonably suspect that personal data has been submitted by a person under 21, we will immediately suspend the associated account, delete the collected personal data, and void any associated transactions in accordance with our Terms & Conditions.

Parents and guardians who believe that a minor may have provided personal data to ppsnusa, or who become aware of a minor accessing the platform, are encouraged to contact us immediately at [email protected] so that appropriate action can be taken without delay.

ppsnusa reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will post a prominent notice on the platform and update the "Last Updated" date at the top of this page. Where required by applicable law, we will seek your renewed consent.

We encourage you to review this Policy periodically. Continued use of the ppsnusa platform following publication of an updated Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ppsnusa handles your personal data, please contact our support and data protection team. We are available 24 hours a day, 7 days a week, in English, Bahasa Melayu, and Chinese.